TERMS AND CONDITIONS

1- Select the product you want to purchase.

2- Select one option for each of the trim /fabric/laminate color, and the working surface/ by clicking one time on the square containing the option you want, The option will be marked with a square.

3- Select the number of units needed.

4- Now select the button ADD TO CART.

5- Go to VIEW CART and add your delivery address.

6- The CART will calculate the TAX, the FREIGHT, and the PACKING cost, and it will provide you with the total value. The VIEW CART will show you the details of your order.

7- If you have a coupon for a discount, please insert it as it will be deducted from the total amount. In most cases when the item is on sale there are no discount coupons are issued. If your purchase is over 50000 (fifty thousand contact us for negotiations)

8- You can always while you are on the CART delete any/all items selected and return to shop to select others before payment.

9- Once everything seems as you wanted, proceed to the CHECK OUT.

The samples are scanned with the highest possible resolution that accommodates the loading of the site. However, visualizing the photos may differ from one screen to another.  In many cases, we include the reference number of those samples where customers can check the original sites of the suppliers. For example, for the Aluminum trim when we write RAL 7044, customers can search for the same code. We are trying our best to accommodate our customer’s selection with the best possible available tools. In brief, there might be a slight variation between real material and the samples shown on screens. This issue will not be considered as a manufacturing defects as it is normal to have such discrepancies especially between different materials colors (for example the alum trim color/ steel cantilevers/plastics(PVC) caps are white (RAL9016) or light tone (RAL7044), although they share the same color reference but the intensity of the color on each material differs slightly from one another as the material is different.

Our team will review your order, prepare your order, print the shipping label from the LTL company, and wait for UPS/FedEx/Freight Co. to pick up the order. Our team will need 24 HRS (but as of COVID-19, there might be a delay of 7-10 business days), to have the order ready for pick up by UPS/Freight Quote/FedEx.

Customers can pay via; VISA, MASTER CARD, PayPal, Stripe.

Our site is protected, where you can see the HTTPS certificate issued by GoDaddy.

Our team will review your order, prepare your order, print the shipping label from UPS, and wait for UPS to pick up the order. Our team will need 24 HRS (but as of COVID-19, there might be a delay of 5- 7 business days), to have the order ready for pick up by UPS/Freight Quote/FedEx.

Yes. What we mean by delivery inside is to deliver the crates/pallets to the inside as a package. The delivery to the inside does not include opening the crates or pallets. It only includes the delivery of the shipment packed. Each crate sizes are 58″x42″x46″ UP TO 84″X48″X48″ depending on the number of units,  The pallet size is 58″x36″x58″. It is the responsibility of the customer to make sure that the door opening can handle those sizes.

Yes, you will receive an invoice for your products (As per the SKU numbers noted on our website for every item you purchased) , where it will show the value of the products, the tax, and the freight cost if requested.

The Sales Tax is incorporated via a plugin that automatically calculates the Sales Tax.

Yes, we do an installation in Orange County and Los Angles through a third party. However, the products are fairly simple to install and do not need any experience or skills. The cost of the installation will be charged on a case-by-case basis.

No. All of our cubicles are non electrified. However, the thick panel system (2.48 inch )-the ones with fabric has a track at the bottom where it can have a cable management system, and it is up to the customer to decide which one he will use as this part is not within our scope. Although the thin panel system (1.18 inch )- the laminate panels has a bottom track, it is not designed to receive a cable management system and it is meant for either hard wires or power extensions.

Usually, our products are sent insured. So the customer may able to reach out to the insurance company to file a claim. This process is to be done by the customer as once the shipment leaves our warehouse it is considered the customer’s product and he owns it. This process is supposed to take place within 7 days from receiving the products, other wise all sale is considered final.

No. Our standard units don’t come with pedestals. However, you can purchase this item from our online shop, as we have them in stock at an extra charge. Different models and colors are available.

No. However, our U and E brand can accept electrical components, as they have the raceway as a part of the panels we manufacture. Electrical components shall be purchased by the customers.

It is a lifetime for the cubicles panels, for the same customer, and the same shipping address, based on a pre-approved third-party report.

The standard Alum trims for the products we keep in stock are RAL7044 and RAL 9016.

Yes. If the order is with a value of $100.000 and above, any RAL color could be done, in addition to any Fabric Color. But time is to be pre-agreed.

Orange County and Los Angeles.

Yes. For projects that have a lead time of 80-90 days, and a value of $100.000 and above, we can do all different types of proposals using ACAD.

In Projects, with a value of $100,000 and more and a lead time of 80-90 days, can I do sizes, colors, heights, trims …..etc., customized?

Yes. We can do any size any height any shape through our Unlimited and Ecoman products.

Yes, ONLY if they have manufacturing defects, and if this takes place within one week from the delivery date and after obtaining a verification certificate from a third-party inspection firm. However, the customer will be responsible for  paying  for the shipping charges/crates to our warehouse in Los Angeles, in addition to a 25% re-stocking fee. Most importantly, the  products are to be returned on their original packing status received. and not un-packed /opened or installed. As this will revoke the return option, and all sales is considered final. Moreover; refer to the fee related to condition number 2 , under  “Can I cancel the order after I pay ?”

Yes, if the order is not within the customized orders ( as all sales under the customized ordered are considered final an can’t be cancelled or refunded), but with 2 conditions:

1- The cancellation takes place immediately after the order is placed. What we mean by immediately is within 24 Hours from the time/hour the order was placed.

2- There is a cancellation fee paid to the stripe/PayPal/e-check. We will send you the amount once we receive the details from the stripe/e-check , and usually, it takes 7-10 business days.

As the preparation in our company passes through multiple phases and check bench marks, this issue is scarce. BUT, mistakes can happen (In most of the cases, customers install the products in a different way than what is proposed and this leads to have some shortages in some parts and some extra quantities in others. You always can reach to us to ask if you have any questions regarding the proper installation practice). The customer is to reach out to us within a maximum period of 1 week from the receiving of products to inform us of the missing parts as we need to run our own record check. In case that those missing items are our company fault, we will re-send all the missing items with no extra charge to the customer. If the items missing were due to deferent installation practice, then those extra items will be charged as per our website prices including shipping. The vital issue here is that customers must report any missing within one week from the receiving date, other wise those items requested will be dealt with as new extra items and has to follow the typical procedures when the the order was placed and will be charged as per the prices at that time.

Yes. We are looking for strategic partners nationwide. You can e-mail us at sales@markita.us, and we will gladly approach you.